DEFECTIVE PRODUCTS / ERRORS
OptaZoom will replace any product that is defective or was shipped in error at no cost to the customer. Return shipping costs and other incidental feeds are the sole responsibility of the customer unless the item was defective or shipped in error.
To return an item you must contact us within 30 days from the date your package arrives. OptaZoom is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier. We cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.
Returns and exchanges must be in new condition and include original product packaging. Do not use the manufacturer's product box as the shipping container. For each item returned for refund instead of exchange, a restocking fee of up to 15% may be assessed. If the item returned is a designer item there will be a 20% restocking fee. There is no restocking fee for an even exchange. The Manufacturer's packaging must be clear of writings or markings.
RETURN SHIPPING METHODS
Return all items via ground shipping. Please note that third-party shippers, such as UPS Store, FedEx Kinko's, Mailbox Ect., and similar companies, may add charges to normal ground shipping costs. OptaZoom does not reimburse these charges. Do not return any items COD; our returns department cannot accept COD returns.
Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return. Electrical, ignition, and discontinued items are not returnable. Videos and DVD's must be unopened and in original packaging.
All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.
COMBO PACKAGE DEALS
If you return any item from a combo/package deal for a refund, the items being kept from the combo/package deal will revert to regular pricing and customer will receive refund of the remainder after pricing has been recalculated to reflect original pricing. OptaZoom will not accept exchanges that contain items that are discontinued or no longer available.
Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
EXCHANGE METHODS AVAILABLE
Once the exchanged item has been returned, the replacement item is shipped out.
For the fastest service, OptaZoom can cross-ship orders that are placed with a credit card. OptaZoom will temporarily charge your credit card for the cost of the replacement item(s). When OptaZoom receives the item being cross-shipped, the additional charges will be refunded.